Exchange & Refund Policy

1. Refund Policy

Refunds are not available once the product has been delivered.
Refund requests must be submitted prior to product delivery via the Support Form.
Refunds are handled manually by the administration team and not processed automatically through the website.
Approval of refund requests is at the sole discretion of the admin, based on request details and order status.

Exchanges must be requested within 3–4 days of delivery, and only if the item is unused, unwashed, and in original condition with tags.
Submit exchange requests via the Support Form to initiate processing.
All exchanges are handled manually by the admin team, subject to approval and stock availability.
Exchange requests made after the 4-day window will not be accepted.
Exchanges are accepted only for defective products or if the item delivered differs in size, color, or model from what was ordered.

If you have any questions regarding refunds or exchanges, please reach out to our support team: